Apple Configurator 2: “The operation couldn’t be completed. (AMRestoreErrorDomain error 4 – failed to handle message type StatusMsg) [AMRestoreErrorDomain – 0x4 (4)]”

Date : September 26, 2020

Problem

Whilst trying to restore iOS or iPadOS devices in Apple Configurator 2, you receive the following error message after the device reboots into restore mode:

"The operation couldn’t be completed. (AMRestoreErrorDomain error 4 - failed to handle message type StatusMsg) [AMRestoreErrorDomain – 0x4 (4)]"

iPad (7th Gen), Apple Configurator 2.13.1, running on macOS 10.15: Catalina, attempting to restore iPadOS 14

Solution

  1. Unplug all iOS devices and close Apple Configurator
  2. Open the Finder app and plug in one of the affected devices
  3. The device should appear in the left-hand column; click on it
  4. Follow the instructions to restore the device. As part of this process, you will be prompted to download and install a smaller update on the Mac itself, separate to the iOS. This is the golden ticket!

Once the update has fully completed, you can then re-open Apple Configurator and plug in all devices; all should now restore without issue.

Leave a Reply

Your email address will not be published.

@