Canon MFD: “Could not verify the information specified for Department ID Management”

Date : July 21, 2017

Issue

You get the following error when printing from a client:

Could not verify the information specified for Department ID Management or User Management. Printing will be canceled. Refer to [Troubleshooting] in Help for more information.

You have a┬áCanon copier/MFD setup in a print server/client scenario. You also have Department ID’s requirement enabled.

 

Solution

You need to install the Canon Driver Information Assist Service on the print server.

The installer is called “DIASsetup.exe” and resides in the “misc” folder on the driver installation directory.

Printing should work fine from clients once this service is installed on the print server.

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