Canon MFD: "Could not verify the information specified for Department ID Management" • God Damn PC

Canon MFD: “Could not verify the information specified for Department ID Management”

Date : July 21, 2017

Issue

When attempting to print from a client, the following error message appears:

Could not verify the information specified for Department ID Management or User Management. Printing will be canceled. Refer to [Troubleshooting] in Help for more information.

This issue is specific to setups where a Canon copier/MFD is being used in a print server/client scenario and Department ID’s requirement is enabled.

Solution

To resolve this issue, you need to install the Canon Driver Information Assist Service on the print server. The installer for this service is called “DIASsetup.exe” and can be found in the “misc” folder on the driver installation directory.

Once the Canon Driver Information Assist Service has been installed on the print server, printing should function properly from the client.